How can we help?
Answers to common questions. Can’t find yours? Write to us.
Email us
support@lobbra.comFor help with your account, your receptionist or anything else. A real person answers. Please tell us your restaurant’s name.
Common questions
How do I start?
Sign up with your email, then three short setup steps: your website, your opening hours and your booking rules. Then say how many tables you have. See how it works.
Do I keep my phone number?
Yes. You forward your calls to your AI number when you are busy, when nobody answers, or when you are closed. Settings → AI receptionist → Phone setup shows the codes for your phone company, and a button to check it works.
Which languages does it speak?
20 languages, all at the same price: English, Maltese, Italian, French, German, Spanish, Portuguese, Dutch, Polish, Swedish, Greek, Russian, Ukrainian, Arabic, Chinese, Turkish, Serbian, Hindi, Japanese and Korean. It answers in the language the guest speaks.
Does it confirm bookings by itself?
No. It takes the request, and your team presses Confirm, Call back or Decline in Requests. The guest gets a text or an email with your answer.
Do callers know they are talking to an AI?
Yes. It says it is the restaurant’s virtual assistant. This is required by EU law and can’t be switched off.
What about allergies?
It writes down exactly what the guest says, and the booking shows an allergy tag with a warning sign. It never says a dish is safe: it tells the guest to also tell their server.
Can it pass a call to a person?
Yes. In Settings → AI receptionist → Put calls through, add the numbers of your team. When a guest asks for a person, the receptionist calls your team and joins the guest. If nobody answers, it becomes a call back in Requests.
Does it take payments or card numbers?
No. The receptionist never takes card numbers.
How do I add my staff?
Settings → Team: invite them by email. They see the same bookings and requests and can confirm them. Owners and managers change the restaurant’s settings; only owners handle credit and payments.
Who can see my calls and bookings?
Only your team: each restaurant’s data is kept apart. Our database is in the EU (Frankfurt). The privacy page says what we keep, where, and for how long.
How do I delete my account?
Settings → Your account → Delete my account. If you are the only owner, the whole restaurant is deleted with it.
Can guests book online?
Yes. Settings → Online booking page gives your restaurant its own page, with a link and a QR code for Instagram, Google and your menu. You choose: bookings confirm themselves on a free table, or each one waits for your Confirm.
Do guests get a reminder?
Yes, when you turn it on in Settings → Reminders. Each confirmed booking gets one reminder with “I’m coming” and “Cancel”. A cancel frees the table at once.
Can Lobbra ask guests for a Google review?
Yes. Paste your Google review link in Settings → Google reviews. Guests who came get one request after their visit, never twice in a month, and each request has a link to stop them.
What about big groups that don’t come?
No-show prevention (Settings) asks groups of 6 or more to hold their table with a card on your own Stripe account. Nothing is charged by itself: only an owner or manager can charge, after the evening, for people who never came.
Is there a phone app?
Lobbra works in any browser on a phone, an iPad or a computer. The iPhone and iPad app adds alerts for new requests; the Android app follows.
Where does Lobbra work?
In Malta for now: local phone numbers for the AI, and texts to guests with European mobile numbers. Other countries follow.
What does it cost?
Bookings, the online booking page, reminders by email and the app are free. You pay only for AI call minutes and text messages (SMS) to guests, from credit you add. The Pricing page has the prices.