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Terms of Service

The terms for restaurants.

Last updated 11 November 2026. You accept them when you create your account, together with the Data Processing Agreement.

1. These terms

These terms are the agreement between Lobbra (run by Yossef Alaswad in Malta; “Lobbra”, “we”, “us”) and the restaurant that uses it (“the restaurant”, “you”). Contact: support@lobbra.com.

You accept these terms when you create your account on the website or in the Lobbra app, or when you use Lobbra. The person who creates the account confirms they may accept them for the restaurant. There is nothing to sign.

The Data Processing Agreement is part of these terms. If the two say different things about personal data, the Data Processing Agreement wins.

2. Words we use

  • Lobbra: the booking system and the AI receptionist, on the website and in the Lobbra app for iPhone, iPad and Android.
  • Your team: the owners and staff you invite. Owners change settings; staff use the booking system.
  • Guest: a person who calls, books or walks in at your restaurant.
  • AI receptionist: the voice assistant that answers your restaurant’s calls when you forward them to it.
  • Credit: money you add in advance. Lobbra takes the cost of AI call minutes and texts to guests from it.
  • Request: a booking the AI receptionist or a guest asks for, which your team still confirms.

3. What Lobbra does

  • A booking system: Service (your room and next guests), Requests, Diary, Guests, walk-ins, today’s note, a printed list, and an offline copy of today and tomorrow in the Lobbra app.
  • An AI receptionist that answers your calls day and night when you forward them to its number. It takes booking requests, answers questions from the information you give it, and can put a call through to your team.
  • An online booking page for your restaurant, if you switch it on.
  • Messages to guests by SMS, WhatsApp or email: the answer to a request, and, if you switch them on, a reminder before the visit and one Google review request after it.
  • Phone alerts to your team, and Hold to talk (say what you want, Lobbra fills in a card, a person presses the button).

Help: by email at support@lobbra.com. We aim to answer urgent problems during service within 1 hour and other questions within 1 working day. We can help you set up your details, opening hours, booking rules, your room and tables (we can draw your room for you), and call forwarding.

4. What Lobbra does not do

  • The AI receptionist does not confirm phone bookings by itself. It takes requests; your team confirms or declines them. If you let the online booking page confirm bookings by itself, they follow the rules you set.
  • Lobbra does not keep you safe from allergy risks. The AI writes allergies down and passes them to your team. It never tells a guest that a dish is safe. Your kitchen is responsible for allergy safety.
  • Lobbra is not your phone company. You keep your own number. Call forwarding is a service of your phone company (for example Melita, GO or Epic), and we cannot fix its problems.
  • The AI number is a number Lobbra rents for your AI receptionist: a quick US number, or a local one. It stays Lobbra’s. You can’t take it with you, and we give it back when you leave or change number. Forwarding to a US number is an international call: your phone company may charge you for it, and some (for example Epic) refuse it.
  • Lobbra does not take money from guests (no deposits or prepayments).
  • Lobbra does not promise that guests will come, or that you will get more bookings.
  • Lobbra does not promise that the service will never stop (see part 10).
  • Lobbra does not give legal advice. You decide what your own privacy notice and house rules say.

5. The AI receptionist can make mistakes

The AI receptionist is a computer program. It can mishear a name, a phone number, a date or the number of people, and it can give a wrong answer if your information in Lobbra is old or missing. That is why your team checks every request before pressing Confirm; you can listen to the recording and read the call’s words in Lobbra for 30 days.

Please keep your opening hours, closed days, booking rules and answers to common questions up to date. Every change updates the AI receptionist by itself.

At the start of every call the AI receptionist says it is the restaurant’s virtual assistant. You cannot remove this sentence: the law asks for it (the EU AI Act). The greeting does not say that the call is recorded; calls are recorded, and the AI says so if a caller asks. Tell your guests in your own privacy notice that calls are recorded (see below).

If the AI receptionist has a problem, calls go to your team’s first transfer number, if you set one up. You can switch the AI off at any time with your phone company’s forwarding codes. You stay responsible for your bookings, your guests and the service in your restaurant.

6. What you agree to do

  • Give correct information about your restaurant and keep it up to date.
  • Keep your team’s logins safe. Invite only people who need Lobbra for work, and remove people who leave.
  • Forward only phone numbers that belong to your restaurant, and add only your own team’s transfer numbers.
  • Tell guests about Lobbra in your own privacy notice, including that calls are recorded and kept for 30 days. The Data Processing Agreement has a sample text you can copy.
  • Make sure the words you write for guest messages are true and lawful. No advertising or spam.
  • Answer guests who ask about their data (for example to see or delete it). Lobbra will help.
  • Not misuse Lobbra: no fake calls or bookings, no testing our security without our written OK, no copying or reselling Lobbra, no use against the law.

7. Free bookings

  • Bookings are free. This covers the whole booking system: bookings, walk-ins, the online booking page, reminders, emails, Service, the Diary and Guests. There is no limit and no card is needed.
  • A saved card makes your account ready. You save it on Stripe’s secure page; nobody at Lobbra needs to approve you. Texts to guests and the AI receptionist cost credit, so they need a saved card.
  • There is no free trial and there are no free minutes. You pay for what you use, from the first second.

8. Prices and credit

You pay only for what you use. There is no monthly fee, no plan and no contract. The prices are on the Pricing page. They are in euro; VAT is added where the law requires it.

  • What costs money: AI receptionist call minutes, billed per second (this includes test calls), and text messages (SMS) to guests. WhatsApp messages and emails are free.
  • Adding credit: an owner adds credit by card on Stripe’s secure page, from a link in Settings (on the website, not inside the Lobbra app). Your first credit is at least €20, for the AI receptionist and for texts alike; after that, amounts are €10 to €500. Texts and the AI receptionist never start without it.
  • Automatic top-up: it is on from the start. When your credit falls below the amount you choose (€5 at first), your saved card adds the amount you choose (€20 at first), at most 3 times a day. An owner can change the amounts or turn it off in Settings.
  • Spending limit: each month has a spending limit for calls and texts. An owner sets it between €20 and €5,000; it starts at €300. We email you when credit runs low and when you reach 80% of your limit.
  • When credit runs out or the limit is reached, texts to guests stop and the AI receptionist pauses. Callers hear a short message to call again later. Bookings keep working. Everything starts again when you add credit, raise the limit, or a new month starts.
  • Every call and text is charged in full. The last call before the pause can take your credit a little below €0; your next top-up pays that back first.
  • No-show prevention (your choice). You can ask big groups to hold their table with a card. The card is saved and charged on your restaurant’s own Stripe account: the money goes to you, and Stripe’s fees, refunds and card disputes are yours. Lobbra keeps 10% of each charge you make. Lobbra never charges a guest by itself: only an owner or a manager presses Charge, after the booking’s time, and never for more than the guest agreed to when saving the card. You set the amount and the free-cancel time; the guest reads them before saving the card. The card links and reminders are texts from your credit.
  • Chargebacks: if your bank takes back a payment you made, the credit it bought is taken off too, the AI receptionist and texts pause, and that card is no longer used for automatic top-up.
  • Cards: Stripe keeps your card. Lobbra never sees the full card number; we keep only the card type and its last 4 digits. Receipts come from Stripe by email, and every payment you make yourself gets an invoice.
  • Price changes: we tell you at least 30 days before a price changes. If you do not agree, you can stop using Lobbra before the new price starts.
  • Unused credit does not expire while your account is open. If you leave, we pay back unused credit you paid for, if you ask within 30 days. Free credit Lobbra gave you is not paid back.

9. Your data and privacy

Your data stays yours: your guests, bookings, notes and settings belong to your restaurant. For guest data your restaurant is the “controller” and Lobbra is the “processor”; the Data Processing Agreement explains this. For your team’s accounts and for payments, Lobbra is the controller (see our privacy notice).

Call recordings and the call’s word-by-word text are deleted after 30 days; the short summary and the booking stay. Lobbra does not sell data, show ads, or use your guests’ data to train AI models. We may count things (for example the number of calls), without names, to run and improve Lobbra.

10. Availability and changes to Lobbra

We work hard to keep Lobbra running every night of service, but we cannot promise it will never stop: it depends on other companies and on the internet. If there is a problem we tell you in the app and by email; the Lobbra app keeps an offline copy of today’s and tomorrow’s bookings, and you can print the day’s list. Maintenance happens outside service hours where we can, with notice. Lobbra will change and improve over time; we tell you before we remove something important that you use.

11. Responsibility (liability)

Nothing in these terms limits responsibility that the law does not allow to limit (for example for fraud, wilful harm, gross negligence, or death or injury caused by negligence). Apart from that, Lobbra is not responsible for:

  • lost bookings, lost guests, lost income or lost profit;
  • mistakes of the AI receptionist that your team could have caught before confirming (see part 5);
  • problems caused by your phone company, your internet, your devices, or wrong information you gave us;
  • problems at other companies or events we cannot reasonably control (power or internet failures, attacks on a provider, strikes, storms);
  • indirect or unexpected losses.

Lobbra’s total responsibility to you, for all claims together, is limited to the money you paid Lobbra in the 12 months before the claim, or €500, whichever is higher. You are responsible for your restaurant, your food and allergy safety, how you treat guests, the words in your guest messages, and how your team uses Lobbra.

12. Ending the service

These terms start when you create your account and continue until you or Lobbra end them.

  • You can stop at any time, with no fee. First turn off call forwarding at your phone company, so calls come back to your own phone. Then an owner deletes the restaurant in Settings → Your account → Delete my account, or emails us and we do it for you.
  • Before you delete, you can ask us for a copy of your guests and bookings (a spreadsheet file). We send it within 5 working days.
  • Lobbra can end these terms with 30 days’ notice by email.
  • Lobbra can pause the AI receptionist or your account at once, and end these terms, if you seriously break them, misuse Lobbra, use it against the law, or put other restaurants or guests at risk. We will tell you why.
  • When the restaurant is deleted, everything is removed at once: guests, bookings, calls, notes, your room, settings and team logins, the AI receptionist and the call recordings. Copies in backups disappear within 7 days. Messages already sent cannot be taken back. Stripe keeps payment records the law asks it to keep, and so does Lobbra for its own invoices.
  • If Lobbra ends these terms, you get at least 30 days to ask for your copy before we delete.

13. Confidential information

Both sides keep the other’s non-public information private (for example your guest list and prices, or Lobbra’s plans and code), except what is already public or what the law asks us to share. We only name your restaurant as a Lobbra customer (for example on our website) with your OK.

14. Who owns what

Lobbra owns the Lobbra software, apps, designs, AI receptionist set-up and brand. You own your data, your restaurant’s name, logo, photos and texts, and you let Lobbra use them only to run Lobbra for you. If you give us ideas or feedback, we may use them to improve Lobbra, without paying for them.

15. The Lobbra app

The Lobbra app for iPhone, iPad and Android is part of Lobbra. Apple’s and Google’s store rules also apply to it. Prices and payments are not shown inside the app; owners pay on the website.

16. Changes to these terms

We may change these terms. We email the owners at least 30 days before an important change. If you do not agree, you can stop before the change starts. If you keep using Lobbra after it starts, the new terms apply.

17. Law and disagreements

Maltese law applies. If we disagree, we first talk and try to solve it within 30 days. If we cannot, the courts of Malta decide.

18. Other points

  • Lobbra sends notices to the owners’ login emails. You send notices to support@lobbra.com.
  • These terms, with the Data Processing Agreement, are the whole agreement between us about Lobbra.
  • You may not pass this agreement to someone else without our OK. Lobbra may pass it to a company that takes over or runs Lobbra’s business, and will tell you by email; your rights stay the same.
  • If one part of these terms is not valid, the rest still applies.